Cancellation Policy

At Harmony Personal Fitness, we recognise that sometimes every day occurrences can interfere with our best intentions to follow an exercise programme. We regret that no refunds are available on group courses, and all payment must be made at the start of the course. For personal training or consultations, where possible we request that you give us at least 48 hours notice of a cancellation. Unless otherwise agreed prior to commencement of a course, 8-session courses must be completed within 10 weeks, and 12-session courses must be completed within 15 weeks, excepting circumstances where you are able to give 48 hours notification of cancellation but we are unable to provide an alternative timeslot.

I’m sure you agree that time is precious, so if you fail to give 48 hours notice for cancellation of more than 2 sessions in an 8-session course, or more than 3 sessions in a 12-session course, one session will be deducted from the remainder of the course. This is simply due to inability to schedule other clients or classes in that timeslot, effectively causing us a loss of income. Should this occur, you will be entitled to pay for the extra session at the discounted pro-rata course rate, e.g. $46 for an extra session from a 12-session PT course.

Emma Knevett,
Register of Exercise Professionals, Level 3 Instructor
emma@harmonypersonalfitness.com
0432 575155